Will these books be available after the campaign?
Regular editions will be available on most retail stores and the author’s web store, but the special edition hardback will only ever be available from the author’s web store, shop.rozmarshall.co.uk
Last updated: November 06, 2024 08:01
Why do I have to input my phone number on the Backer Survey?
Phone numbers are required by the shipping services who will deliver your books to you. We can’t order your books without a delivery address and phone number.
No personal information will be used by us for purposes other than the campaign, and it will be stored and destroyed in accordance with Backerkit policies.
Last updated: November 06, 2024 08:02
When will these rewards be delivered?
eBooks and electronic rewards will be delivered in November as long as you have completed your survey. Orders for print books will be placed in November (if we have your address from the survey); from there it will depend on print and shipping times but we hope the books will be delivered before the end of the year. I’ll post updates once I know dates.
Last updated: November 06, 2024 08:04
What happens if my package gets lost/shows up damaged?
If a package is lost or damaged, please contact us directly. If a package shows as delivered, but is stolen, unfortunately we are not able to replace the stolen package.
Last updated: November 06, 2024 08:08
How will I get my eBooks?
The eBooks will be delivered via BookFunnel to the email address you provide in the survey. You’ll find the books at my.bookfunnel.com
Last updated: November 06, 2024 08:06
Am I able to read the eBooks on my device?
Yes! They will be compatible with all e-readers or eReading apps! BookFunnel will help you to load them to your device if you haven’t used that service before.
Last updated: November 06, 2024 08:07
Current Estimated Shipping Date: December 2024
Last Updated At: 11/07/24 | See Backerkit Crowdfunding UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.